Service Department

With total focus on the customer, and his/her needs, all service associates who interact with the customer will learn to become a customer advocate offering a comprehensive solution to the customer’s issues and concerns at an affordable price and in a timely, courteous fashion. The customer is not concerned with how busy the service shop is or how long it will take to get the necessary part for his repair event. 

He simply wants to get back on the road. Keep in mind that one day of downtime costs a company or a driver, on average, approximately $1,300.00. This estimate could escalate based on interest rates and the cost of diesel fuel.

Customers are concerned with how much effort the service associate is exhibiting in providing an affordable solution. From the very moment that a customer initiates contact with the service associate, in person, on the phone or through social media platforms, that customer will feel welcomed and at ease knowing the service associate is their advocate, their friend and that the service issue will be solved.

Upon completion of this module, service associates will be more appreciative of their customers, committed to developing a complete solution and ensuring that every exposure the customer experiences is created to support his efforts and business.